Refund and cancellation policy
Last updated 30 Oct 2026 · Version 0.1
In short: Ask within 14 days of your first payment and you get a full refund, no questions asked. Cancel any time and you keep access until the end of the period you paid for.
1. 14-day refund on your first payment
If you are not happy, ask for a refund within 14 days of your first payment for a paid plan and we will refund it in full. You do not need to give a reason.
Write to [OWNER: support email] from the account email, or ask through the billing page. This applies to the first payment on a workspace, not to later renewals.
2. Renewals and other payments
Renewal payments are not covered by the 14-day rule, but write to us within 7 days of a renewal if it was a mistake, for example you meant to cancel, and we will look at it fairly. [OWNER: confirm renewal refund stance.]
If we cannot provide the service for a long period because of a fault on our side, we will credit or refund the affected time.
3. Cancelling
You can cancel at any time from the billing page. Cancellation takes effect at the end of the current period. You keep your plan until then and are not charged again. After that the workspace drops to Free. Nothing is deleted at that moment, and data beyond Free retention follows the normal retention job.
Cancelling does not by itself refund the period already paid for, unless the 14-day refund above applies.
4. How refunds are processed
Payments are taken by Dodo Payments, our merchant of record, so refunds are issued through Dodo back to the original payment method. Banks and card networks usually take 5 to 10 business days to show the money. We cannot speed that up.
Taxes charged on the payment are refunded with it. If you dispute a charge with your bank instead, the refund route above is faster.